Shipping + Handling
Shipping couriers: FedEx Priority, or EMS (depending on country)
Free worldwide shipping for orders above AUD 200
Free shipping for all of Indonesia.
Once your order has been shipped a tracking number will be sent to you. Orders sent through FedEx typically arrive within 7 working days. For EMS shipping, orders should arrive between 15-20 working days.
As soon as payment is completed, all orders will be dispatched from our warehouse in Bali within 3 working days. We do not process orders on weekends or on public holidays. Estimated shipping times do not take into account customs processing or unexpected delays.
We are unable to ship to PO Boxes and to the following countries: Russia, China, Hong Kong, Ukraine, Saudi-Arabia, Maldives, certain countries in Africa & the Pacifics.
Taxes and Customs Charges
All international packages will be subject to customs and duties taxes. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.Please check your local customs website for detailed information.
The Art of Kissing is not responsible for any lost or stolen packages or packages delayed in transit. Shipping costs for all purchases are non-refundable. By placing an order with us, you are acknowledging and accepting all the international shipping terms and restrictions
Please feel free to contact us at firstname.lastname@example.org for inquires or assistance.
Returns + Exchanges
The majority of our products are considered for personal and intimate use, which means that not returns will accepted once the packaging that protects the product has been opened. Returns on used parties and other items that had been worn will not been admitted for returns either.
In case if any doubts regarding a return, Art Of Kissing will always have to approve an inspection and verifications of the item in order to guarantee that no fraudulent returns are being made or that any of its items have been used or returned in bad condition.
To return an item please get in touch with us at email@example.com and we will get back to your request.
The time frame for any type of return is of 30 days from the date of purchase.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by using the links below:
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at firstname.lastname@example.org